Our Standards

Global Standards, Tiga Quality

International Standards

Our products and solutions help provide patients access to human-centered healthcare services and reduce costs to drive greater patient engagement. Data privacy and security are our top priorities, so we have been processing health data per international standards such as FHIR, SNOMED CT, LOINC, RxNorm and ICD-10 with the highest data privacy. As Tiga Healthcare Technologies, we know that the prerequisite for sustainability is standardization; therefore, we have CMMI 3 and various ISO certificates. We leverage healthcare through digitalization by enhancing patient centricity, interoperability, patient participation and drug safety.

Solutions at CMMI Level 3

One of the most common challenges in the global software industry is the failure of projects to adhere to proper analysis, design and coding processes throughout their lifecycle. As a result, many projects significantly exceed their planned timelines and budgets, eventually deteriorating into non-viable products. As Tiga, we recognize these challenges and are committed to addressing them. We meticulously implement the requirement, design, coding and testing processes in alignment with the standards of CMMI Level 3 (CMM L3). By adhering to these high standards, we ensure that:

Timely Completion: Our software projects are completed within the stipulated time frame, avoiding costly delays.

Complete Scope Fulfillment: We ensure the end product fully encapsulates the client's requirements, leaving no stone unturned.

Reliability and Quality: By integrating CMM L3 processes, we guarantee that the software operates seamlessly, free of critical issues and errors.

In an ever-evolving software landscape, it's crucial to have a trusted partner who understands the nuances of project management and possesses the technical prowess to bring visions to life.

Our commitment to the CMMI Level 3 standards is a testament to our dedication to quality, reliability and customer satisfaction.

ISO 27001

ISO 27001 is an international set of standards for Information Security Management Systems. It outlines requirements to ensure organizations manage information security effectively, including cyber security and privacy protection. This standard offers a framework for organizations to establish, implement, maintain and continuously improve their information security management system. It helps companies identify and manage risks, select and apply appropriate security controls and increase information security awareness. By obtaining this certification, we demonstrate our commitment to ensuring the confidentiality and integrity of our data. This boosts our credibility and reinforces our customers’ and partners' trust, knowing their data is in secure hands.

ISO 9001

ISO 9001 is an international set of standards for Quality Management Systems. It emphasizes meeting customers’, business partners’ and suppliers’ expectations and regulatory requirements, thus enhancing their satisfaction. While this standard is not a prescription for product or service quality, it focuses on the quality of the management system, underlining that a well-structured management system will naturally lead to quality products and services. Implementing ISO 9001 signifies our dedication to continuous improvement and delivering consistent quality services. This standard is adaptable to any sector, helps us provide reliable, efficient services at different scales and meets the highest quality benchmarks. By adhering to ISO 9001, we improve our operational and organizational efficiency and enhance the trust of our ecosystem.

ISO 10002

ISO 10002 is the set of international standards for the Customer Satisfaction and Complaint Management System. We are devoted to ISO 10002 guidelines for effective complaints handling and enhancing customer satisfaction through a structured process that includes feedback welcome, resource allocation and personnel training. Our approach involves an accessible complaints process, rigorous analysis for continuous improvement and regular audits to ensure efficiency. By adopting these guidelines, we aim to enhance a customer-focused culture, improving our products and services continuously, thus reinforcing trust and building stronger relationships with our clients.

ISO 31000

ISO 31000 is our trusted framework for effective risk management at Tiga Healthcare Technologies. This global standard helps us identify, assess and manage risks systematically, ensuring the long-term success of our operations. It assures economic resilience, professional reputation and safety outcomes, applicable to organizations of all sizes and sectors. ISO 31000 is a valuable reference for audits, aligning our practices with international benchmarks. Our commitment to ISO 31000 demonstrates our dedication to risk management excellence, underpinning corporate management and effective governance in today's dynamic environment.

ISO 14001

ISO 14001 is an international set of standards for Environmental Management Systems. It outlines requirements for establishing and maintaining an EMS, helping organizations manage environmental aspects, reduce impacts and ensure compliance. We embrace this standard to enhance our environmental responsibilities. It guides us in minimizing our environmental footprint and ensuring legal compliance, aligning our operations with global standards for sustainability. ISO 14001 certification underscores our commitment to environmental stewardship and contributes to a greener future.

ISO 22301

ISO 22301 is an international set of standard for Business Continuity Management Systems (BCMS). It provides organizations with a solid framework to plan, establish, implement, operate, monitor, review, maintain and continuously improve a documented management system to protect against, reduce the likelihood of occurrence and ensure recovery from disruptive incidents. By adopting ISO 22301, we demonstrate our dedication to maintaining operational resilience, even in unexpected situations.

ISO 20000-1

ISO 20000-1 is an international set of standards focusing on Information Technology (IT) Service Management Systems (SMS). It sets forth requirements for organizations to establish, implement, maintain and continuously improve a service management system. This standard is designed to ensure the efficient planning, design, transition, delivery and improvement of IT services to meet customer requirements and deliver value. By implementing ISO 20000-1, we demonstrate our capability to handle and manage services effectively throughout our lifecycle, from inception through to delivery and subsequent improvements.

ISO 45001

ISO 45001 is an international set of standards that provides a framework for Occupational Health and Safety (OH&S) management systems. It enables organizations of any size to manage risks and improve their OH&S performance through a systematic approach involving hazard identification, risk assessment, and risk control. The standard includes comprehensive criteria for establishing, implementing, operating, reviewing, maintaining and improving an OH&S management system. We are devoted to adhering ISO 45001 to enhance our workplace safety and health standards continuously, ensuring a safer and more productive environment for all our employees.

ISO 55001

ISO 55001 is an international set of standards dedicated to asset management systems. It is designed to aid organizations in effectively managing their asset lifecycles. It provides a systematic framework for establishing, implementing, maintaining, and improving an asset management system, ensuring that assets meet their required performance and safety standards while optimizing their return on investment. We fully embrace the ISO 55001 framework to maximize asset performance and create sustainable value across our operations. Our dedication to this standard also underscores our loyalty to excellence and strategic asset management.