While the pandemic process significantly accelerated the digital experience process of patients, healthcare providers had to offer services such as telehealth, artifical intelligence and remote home monitoring to patients more effectively.
While researches show that there has been a significant increase in virtual doctor visits, it predicts that one out of every 3 healthcare visits will take place virtually in the period after the pandemic. In our article, we have listed in detail why new technologies are so important to healthcare and how technology offers benefits to healthcare providers. If you're ready, we can begin to examine the importance of new technologies for healthcare providers.
The pandemic process has shown patients and doctors what is possible by requiring digital technology to adapt to the remote treatment process. Therefore, digital adaptation in healthcare services, which was not seen as a priority before, has gained momentum again. Before this particular process, digital health services were quite insufficient, so patients did not trust these services. The most important point in the emergence of this result was the inadequate integration of new technology and health services.
Because people know that being at home is much safer, the pandemic has forced healthcare providers to come up with new digital solutions. As a result, daily workflows in the healthcare industry began to change completely. The fact that patients started to search more intensively about how they can receive healthcare services in the virtual environment has added a significant burden to healthcare providers.
While studies are accelerating for patients to benefit from digital health services more effectively, healthcare providers are making great efforts to move the solutions that have been implemented under the leadership of new technology to a better level. As an example, combining wearables with electronic health records and offering patients AI-assisted online appointment scheduling.
With the increase in the number of digital solutions, interoperability has become an important need for fast and secure data sharing. One of the most important changes that health organizations should make is the patient-centered digital experience. Although this change was one of the most basic components of integrating new technology and health services, it did not see the value it deserved. However, with the pandemic, health institutions had to give priority to patient-centricity.
Patients no longer only want to interact with their service providers through digital channels, but also expect a high-quality user experience. Therefore, high quality user experience is one of the most crucial components for service providers. These experiences are also of great importance for the reputation and competitive capacity of the institutions. If a hospital or clinic does not offer digital services such as website, the patient portal and online appointments, patients will prefer to receive treatment from a different healthcare providers.
Like Home monitoring solutions, smart devices have begun to provide advanced remote control for patients with chronic diseases with the effect of the pandemic process. At points where digital health services are not sufficient, hybrid health services such as remote monitoring, in-person visits, urgent care and follow-up services come into play. Health institutions are also making great efforts to add these needs arising due to the pandemic among the routine services. In this process, cybersecurity and data privacy should be taken into the center as the most important concern. Because the cloud system is scalable and that's why it is widely accepted, but security concerns such as data leakage carry great risks.
In addition, you can get detailed information about omnichannel solutions by reading our article titled Omnichannel Platforms Empower Patients. See you on different topics.